Help / FAQs

WHAT IS SCXORE?

Scxore is a cutting-edge mobile application that allows consumers to locate and claim custom deals on food items that are available only during a limited time.  Photographs of deals are published by merchants, sometimes using artificial intelligence to generate deal descriptions.  Merchants may even allow consumers to reserve seats for consuming those meals.  So for those of you looking to go eat out on the cheap, Scxore is perfect for you!

IS SCXORE RIGHT FOR ME?

Our hope is that Scxore gives you the chance to enjoy the places you prefer more often—whether you're grabbing a table or taking it to go.

If you’ve visited a participating business before, you may know what to expect from their Scxore deals. However, photos may not always exactly match the final item. Scxore does not monitor individual quality, quantity, taste profiles, or exact ingredient lists.

If you require 100% certainty about what is included or inside your food—especially for strict dietary or food allergy reasons—purchasing on Scxore might not be the best fit. But if you’re comfortable with a little flexibility, give us a shot! We’d love to help you get out and eat well more often.

HOW DO I PURCHASE A DEAL ON SCXORE?

Scxore’s home screen will display deals that are near you.  You can also search for deals further away using the map.  Once you have located a deal you are interested in, just take the following steps:

1.         Select your arrival time

2.         Select the quantity of the pictured deals you would like to claim

3.         Select the number of seats you will need (if available)

4.         Tap on Claim.

Then, on the Checkout Summary screen:

1.         Review the details of what you are claiming

2.         Add a tip (optional)

3.         Tap on Checkout

You will be directed to our payment processor, Stripe, to complete the checkout process by selecting your payment method.

WHAT IF I NEED TO CANCEL? HOW CAN I GET A REFUND?

You can cancel purchases made more than approximately 2 hours prior to your selected arrival time, subject to processing fees.  Navigate to My Upcoming Deals from My Deals.  Scroll down if necessary to locate your purchased deal.  A Cancel Order button will be shown if you are within the time period. To give merchants time to prepare for arrival, deal purchases made within 2 hours of your selected arrival time are not available for refunds.  In the event of any issues with your deal purchase, please inform the merchant to give them an opportunity to accomodate you. 

WHAT IS INCLUDED IN EACH DEAL?

The contents of each deal are displayed in the deal photograph and described in the caption.  In the event of any conflict between the photograph and the description, the description governs.  

For example, you might see a deal that contains a picture of two slices of pizza with a deal price of $4.99.  If you purchase three (3) quantities of that deal, at the time of picking up the deal contents from the Merchant, you should expect to receive six (6) slices of pizza and you will be required to pay $14.97 plus any applicable taxes as shown.  Scxore does not prepare or provide any food or other deal content and so it is the merchant, not Scxore, that ultimately determines what is included in each deal.  In the rare event a business runs out of a deal before your pickup window, you will receive a full refund.

Bonus Tip: Look for deals marked with a star (⭐)—these include complimentary items when you use your accumulated stars!  Merchants may even reward you with more stars just for being a polite and respectful customer!

WHEN CAN I ARRIVE AT THE MERCHANT TO EAT OR PICK UP MY DEAL CONTENTS?

With Scxore, you decide when you want to arrive!  Merchants have agreed to post deals with the expectation that they will be available between their chosen start and end times.  You should plan on arriving at or around your selected arrival time or within a 15-minute grace period.  If you arrive more than 15 minutes late, the merchant may not be able to fulfill your order.

HOW LONG WILL MERCHANTS HOLD THE DEAL FOR ME AFTER I CLAIM IT?

Merchants are expected to hold the quantity of deals, along with the number of seats you have claimed for the entire duration of the deal.  If you do not arrive at the merchant’s location to obtain the deal contents by the ending date and time of the deal you claimed, it may no longer be available. Refunds are not permitted in these situations.  Merchants have agreed that if you arrive near the end of the deal time to dine in, you can stay and finish your meal within 30 minutes after the end time of the deal you claimed, or if you prefer, you can take it to go.  

WHAT IF THE DEAL I CLAIMED DOES NOT MATCH WHAT I EXPECTED?

Scxore makes an effort to try to ensure deal accuracy and customer satisfaction.  Merchants may use AI to generate a description of each deal.  We require merchants posting deals to carefully review the deal photograph and any AI generated deal description before publication, and we also require them to input a custom deal description if the AI generated description is inaccurate.  Merchants have agreed to accommodate customers if there is any discrepancy.  If you remain unsatisfied after discussing your concerns with the merchant, please contact us.

HOW DO I CONTACT SCXORE?

Email us at info@scxore.com.